Refunds, deposits & rescheduling

Last updated: 29 July 2026

This policy applies to paid professional engagements with Cloud Optima for audit evidence management and external review readiness. It does not cover products, subscriptions, or shipping—we do not sell those.

Deposits

A 40% deposit is ordinarily required to reserve a start date. The deposit is applied to the final fee. Deposits become non-refundable once on-site work or substantive document review has begun, except where we cancel the engagement.

Full refund eligibility

You may receive a full refund of amounts paid if you cancel in writing more than 14 days before the agreed start date and we have not yet begun substantive work (including document inventory). If we cancel for reasons within our control, you receive a full refund of amounts paid for undelivered work.

Partial refunds

Cancellations between 14 and 5 days before the start date may receive a partial refund of the deposit after deducting scoping and preparation time already incurred, itemised on request. Cancellations inside 5 days generally forfeit the deposit; prepaid balances for unfinished phases may be refunded proportionally.

Non-refundable items

• Completed phases delivered and accepted (for example a finished gap assessment report)
• Third-party costs approved by you in writing (such as certified translations)
• Deposits after substantive work has started, subject to the exceptions above

Work already started

If an engagement is ended early after work has started, we invoice for time and deliverables completed to date at the rates in the engagement letter. Prepaid amounts above that invoice are refunded.

Rescheduling & no-shows

You may reschedule once without fee if you give at least 7 days’ notice and we have capacity. Later reschedules may incur a rebooking fee of up to 10% of the engagement fee. If process owners miss agreed walkthrough sessions without 24 hours’ notice, that session may be charged as delivered.

Refund process & timing

Email hello@cloudoptima.digital with your engagement reference and reason. We confirm eligibility within 5 business days. Approved refunds are returned by the original payment method within 14 business days of approval. Bank transfer fees charged by intermediaries are not reimbursed unless we caused the refund event.

Contact

Refund requests: hello@cloudoptima.digital · +886229356615 · 1FNo1Lane176JinghuaSt.TaipeiTaiwan(China)